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Jessica Sampel

Jessica Sampel
Jessica Sampel is National Customer Satisfaction & Quality Specialist responsible for observing and evaluating previously recorded calls for multiple purposes. She provides third person behavioral based feedback to service partner representatives and performs same call observation audits on front line supervisors to measure calibration. In addition she researches and gathers detailed data for projects around company initiatives and provides actionable data while working with management to assist in the improvement of the customer experience.

How Chase delivered an “enjoyable” banking experience to me

Republished from a LinkedIn discussion group where Bob Thompson asked: "Do any large US banks deliver 'enjoyable' customer experiences?" I went to the Chase branch...

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