Paul Sewell
Paul Sewell is the Senior Director of Communications and Intelligence for OpenSpan (www.openspan.com). A 14-year veteran of the customer service technology industry, Mr. Sewell is a respected evangelist and proponent of technology solutions that deliver world-class customer experiences. At OpenSpan, Paul's efforts are focused on marketing the company's activity intelligence and desktop automation solutions.
Over the course of the past year, I’ve had dozens of conversations with practitioners about the crucial role of automation in transforming their enterprise....
We live in a digitally connected universe, and technology has afforded us all a tremendous level of access to the companies we do business...
It’s 5:45 PM on Tuesday afternoon. You’re reviewing several reports related to your team’s work stats from the previous week, checking to see what...