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Josh Eastburn

Josh Eastburn
CSG Systems
Josh is an application developer and systems integration professional responsible for design and development of client solutions for CSG Systems. Josh's experience and technical interests include: web and application development, web analytics, systems integration, business process automation, and web services.

Building Your Own Online Community

Josh Eastburn -
We are all familiar with the typical social media platforms such as Facebook, Twitter and YouTube, but some companies are bringing social media in-house...

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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

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