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John Thompson

John Thompson
John Thompson, a 15-year BPO industry sales veteran, leads business development at ibex, where he is focused on increasing the velocity and size of new business deals. John has spent most of his career in sales, including head of Sitel’s North American sales organization. Prior to entering the BPO space, he ran his own accounts receivable business.

The CX Factor: 3 Ways Companies Can Create a Customer Experience that Drives Loyalty and Retention

The only constant in life is change. And the only certainty in business is uncertainty. This is truer than ever now, as companies deal...

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