Joanne McGowan is co-owner and partner at Aveus, a global strategy and operational change firm. Joanne is a data junkie with years of knowledge and positive results in healthcare, insurance and telecom working on clients such as Verisign, IBM, AT&T, Blue Cross Blue Shield Association, the University of Michigan Health System and Aflac.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.