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Judith Walton

Judith Walton
Judith Walton has been in the customer experience and process improvement business for over 20 years. Judith has set up and managed call centers, customer service departments, supply chain functions, and continuous improvement teams. She now runs Luminosity Consulting (luminosityconsulting.ca) which provides Smart Solutions for the Softer Side of Business. Judith has a passion for helping businesses work intelligently and impress their customers.

What can a ROCK STAR teach a customer experience professional?

I was recently at a James Taylor concert (ok – maybe not a "rock star" but a celebrated performer) and as we sat watching...

Group Interviews – Good or Bad for Customer Experience Environments?

Group interviews are still so relatively rare that many people are not even aware of this interviewing option. Those who are familiar either love...

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