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James Fitzgerald

James Fitzgerald
James joined the team at The Center For Client Retention as a Quality Assurance & Training Specialist in 2012. His focus has been to train and coach our staff of at home agents to make sure they are gathering detailed and comprehensive feedback. Previous to working with TCFCR he worked for the Center for World War II Studies and Conflict resolution where he served as project manager. Additionally, James has volunteered his time as a Leader in the Peer Tutor Program at Monmouth University. James Graduated Monmouth University in January 2012 with a Bachelor of Arts in History.

Call center coaching in disguise

Call center coaching revolves around delivering the message effectively to your agents. Tired of one-on-one meetings with your representatives to deliver feedback? ...

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