Janelle Estes
Janelle Estes has extensive expertise helping companies achieve business results through great customer experiences. As the head of the strategic research services team, Janelle leads the company vision for how to deliver action-oriented insights to UserTesting customers. Prior to UserTesting, Janelle held UX research consulting roles at Nielsen Norman Group and Forrester Research.
User expectations have soared in the app-driven economy. People tend to compare companies less against competitors than against their own notion of an ideal...
Apple is known for its revolutionary and successful advertising campaigns, such as the Think Different campaign of the 1990s and the Get a Mac...
Traditional cable and satellite subscriptions are quickly declining, making watching streaming video for daily entertainment the new normal. With 22 million people in the...
For the past five years, the largest U.S. banks have seen a gradual decline in growth of active mobile banking customers. Banks are slipping...