Jon Duhig
Jon Duhig
Jon Duhig is a Senior Manager at The Customer Experience Company. He is is a user experience and usability designer with a wide range of experience from user research and analysis, website and application design, mobile service design and future user experience design. Jon has 15 years of industry experience consulting in various industries and brings strong analysis and creative skills to his projects and teams.
Frictionless digital services
A client was recently obsessed with the idea of delivering a “frictionless” service. They were a start-up in an exciting (and therefore fast-moving) technology...