Home Authors Posts by Jay Wolcott

Jay Wolcott

Jay Wolcott
Jay Wolcott is an innovative entrepreneur and global business executive. With a proven track record, he launched Digital Roots in 2009, a SaaS company providing advanced social media engagement and insights. Digital Roots achieved multinational success, being recognized by Inc. 5000 and esteemed publications. In 2017, Interactions acquired Digital Roots, where Jay served as Head of Digital helping to build out their next-generation platform for omni-channel virtual assistants. Since then, he has supported CX transformations as an Independent Consultant and his past experiences include General

BrandGPT: A Catalyst for Exceptional Customer Service Experiences

Generative AI is reshaping the world of customer service. By powering a new generation of chatbots, AI has given businesses a powerful tool for...

New Posts