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Ian Landsman

Ian Landsman
Ian Landsman is the founder of HelpSpot, help desk software for customer service professionals. He writes a regular blog about the fundamentals of excellent customer service, titled The Delightenment Blog (https://www.helpspot.com/delightenment).

Proactive Customer Service: What It Is & How to Do It

When you think about the best customer service experiences you’ve encountered, they’re likely the situations where you didn’t have to think about customer service...

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