George Ward
George Ward
George is a Senior Sales Executive with [+] Opinionlab with more than 25 years of experience with notable CPG and pioneering Customer Experience technology companies. Respected by peers and colleagues for his deep industry expertise and superior client development, George has developed a reputation as an "influencer" in the customer experience social media arena, attracting followers who seek his commentary and insights on CX industry trends, ideas and events.
6 ways to gain buy-in for in-store VoC feedback
Despite scare mongering that the store is dead, ecommerce still only accounted for 8.4% of total retail sales for the third quarter of 2016....
7 crucial CX lessons from the Cyber 5 weekend
The Thanksgiving Holiday period is the busiest shopping weekend in the year, with retailers falling over themselves to grab their share of ecommerce and...
Eight critical omnichannel stats to inform your CX strategies
Omnichannel fulfillment strategies, such as “Buy online, pick up in store” (BOPUS for short) or click-and-collect, can provide a win-win for both you and...