George is a Senior Sales Executive with [+] Opinionlab with more than 25 years of experience with notable CPG and pioneering Customer Experience technology companies. Respected by peers and colleagues for his deep industry expertise and superior client development, George has developed a reputation as an "influencer" in the customer experience social media arena, attracting followers who seek his commentary and insights on CX industry trends, ideas and events.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.