Gary Gerds
Gary Gerds is a Managing Partner and Chief Operating Officer at E.G. Insight.
Is there a magic formula for turning detractors into neutrals and neutrals into supporters? I was recently asked this question by a long-standing client....
I first heard these words years ago while being informed that I had lost a sale: First we count the votes and then we...
I once worked for a very smart executive who often said, "It is almost impossible to overcommunicate." When we help a client perform a root...
Customers often say some of their suppliers lack a sense of urgency when things go wrong. They also say that their very best service...
"Quality has always been about the fine points…" - Don Cornelius Quality is about the details, the little things that make a difference. And like...
Customers see the world differently from their product and service providers. They are interested in different things; they have different goals and objectives. These...
Why gather customer feedback from purchasing people? They only care about one thing: price. We often hear this from potential clients who believe purchasing...
For the past 20 years E.G. Insight has been in the business of helping our Global 1000 clients collect feedback from their most valuable...
As the New Year unfolds, we begin to feel the pressure to improve our lives overnight. Resolutions are made to eat better, exercise more,...
A realtor once told me that home buyers often are swayed positively or negatively over very small things. Buyers sometimes reject a house because...
Kind of a strange term isn't it? Relationship equity, hmm… Strong customer relationships can save the day. When problems arise, strong relationships help us get...
Twenty years. E.G. Insight recently celebrated its 20th year in the business of helping clients collect feedback from their most valuable customers. Throughout these...