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Frederic Gilbert

Frederic Gilbert
Frederic works as a business consultant and international project manager in the field of Customer Experience, Service Innovation, 3D Printing & Fab Labs. He is a PhD Candidate at the University of Paris Sorbonne since 2014. His research covers fields such as Innovation Management, Fab Labs, Practices & Design Thinking.

“Consultware” is the key to Social & CEM Technologies adoption

The increasing number of software & applications dedicated to CEM, Social CRM, and Social Technologies, contributes to the emergence of a need for people...

Social Media & Customer Experience : Pinterest Delivers Highest Value for Online Shopping Traffic [INFOGRAPHIC]?

According to Richrelevance recent infographic "Who's driving shopping traffic for retail sites" Pinterest is the social network which delivers highest value. Pinterest presents the...

Looking in the future of collaboration for greater customer loyalty & increased profitability

It is useless to say that for most of us, CEM & Customer Relationship practitioners, collaborating with our customers falls into common sense. However,...

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