Home Authors Posts by Mikhail Dubov

Mikhail Dubov

Mikhail Dubov
Chattermill
Founder and CEO of Chattermill. We help companies understand and improve customer experience through the use of Artificial Intelligence. Prior to working at Chattermill I have worked at a variery of companies from large companies (Citigroup) to small startups (Swoon Editions) and some inbetween (Alphasights).

How ASOS builds the whole company around customer experience

Mikhail Dubov -
Few industries are as competitive as fashion. Especially these days with the number of high street stores falling year on year. You need to...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink