Jason Price
Jason Price, Ph.D.
Jason is a passionate advocate for improving customer service performance, based on twenty years' international experience leading performance improvement and business change in both the public and private sectors.
He has spoken at international conferences in the UK, Australia, Asia-Pacific and New Zealand on the challenges of improving customer-facing performance and the value of learning from complaints.
Jason combines a Ph.D in Artificial Intelligence (Genetic Algorithms) with a career of practical experience in what it takes to achieve front-line service improvements.
Human factors: how complaints psychology affects business performance
If you ask anyone in customer service what they love about their job, it’s not long before they’ll tell you “it’s about the people.”...
Customer experience is a top priority – but are we doing enough?
Earlier this year, we opened a survey on several LinkedIn groups and customer service Twitter feeds about business priorities and challenges for 2013-14. ...
Turning customer service ‘moments of truth’ into PR disasters
In a previous article, I talked about the need for flexibility and humanity in customer service over adherence to corporate process. The example came...