Jason is a passionate advocate for improving customer service performance, based on twenty years' international experience leading performance improvement and business change in both the public and private sectors.
He has spoken at international conferences in the UK, Australia, Asia-Pacific and New Zealand on the challenges of improving customer-facing performance and the value of learning from complaints.
Jason combines a Ph.D in Artificial Intelligence (Genetic Algorithms) with a career of practical experience in what it takes to achieve front-line service improvements.
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