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Daragh Henchy

Daragh Henchy
Daragh lives in Sydney and is working with The Customer Experience Company, a management consulting firm with a strong competence in innovation & design thinking around the customer. As an Associate Director with the company, he focuses on design thinking,& end-to-end experience design for customers. He runs the Experience Design practice area. Daragh has lived and worked in France, Switzerland, Taiwan, USA, Germany, the UK & Australia. He has worked with local and global clients in Australian & Asia Pac from 1999 - 2012 with CapGemini, Ernst & Young, IMS Consulting (& Skura consulting)

Response to Graham Hill’s Article: What comes after CRM and CEM?

Submitted by dhenchy on December 31, 2007 - 18:46. http://www.customerthink.com/blog/what_comes_after_crm_cem Hello Graham, Thanks for you article, it is certainly an interesting question to pose. There…

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