Dennis Byron has more than 3 years experience researching and analyzing all areas of information technology (IT) and information-systems use. He has 15 years experience in market/product research for the Datapro Division of McGraw-Hill, and IDC. And another 15 years experience in market/product research/management for Bull SA and minicomputer market leader, Data General.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.