Based in the U.K., David Robertson joined Forum in 2000. With more than 25 years' experience in the learning and development and performance environment, he has supports our solutions design team and our customers as both a Designer and an Executive Consultant. David is passionate about working with customers to create effective solutions and systems that drive real business results and help them achieve their strategy.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.