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David Hisaw

David Hisaw
David Hisaw is the Senior Vice President and Chief Information Officer for leading global provider of BPO services Sitel. He is responsible for the overall IT strategy and solutions implementation for the company, where his specific responsibilities include handling IT strategy development & execution as well as overseeing client solutions, PMO, applications development, and channel partner management.

Monitoring is So Yesterday – Customers Demand Problem Resolution via Social Media

The role of social media for business is rapidly evolving. Through 2011, most companies were just using social channels for marketing. This was the...

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