Daniel O'Sullivan
Daniel O'Sullivan
CEO, innovator and technologist in software engineering and product development. Created and implemented Adaptive Technology and Fastrack Software products that have optimized over 1.5 Billion self-service phone calls worldwide and saved clients over $100M to date. Electrical Engineering undergrad with a Masters in Computer Science. Lucent/Bell Labs alumni. Winner of worldwide eco-design project and received several patents. Currently CEO of Software Technology Partners.Focus: Business Development, Technology Partnering, Mobile, Web and Cloud Technologies and Human-Computer Interaction.
Web personalization works – why not do it for callers?
While user-personalization has had demonstrated success for Web based interactions, it has yet to be fully leveraged in the handling of voice self-service telephone...
Rx for IVR bailouts – speak at your caller’s pace
When speech applications do not not make adjustments for the in-call behavior of individuals, real cost efficiencies are lost. Without any kind of adjustment based...
Tuning in to individual callers can be good for business
Research shows that the average English-speaking rate is 130 – 200 Words Per Minute. This wide WPM range applies to 90% of the English-speaking...
User Interaction Designers Square Off Online
There has been an interesting exchange online recently on the merits of User-Centered Design. As far as I can tell, the exchange started with Fast...
Caller-adaptive real time personalization in self-service telephone calls.
Even with well-designed telephone scripts and call flows, personalization from caller history, more accurate ASR, and better grammars, most speech applications are still static...