Gaurav Srivastava
Gaurav Srivastava
Gaurav has spent 15+ years in the industry focusing on Customer Experience (CX) and MarTech domains in multiple roles - Product Mgmt., Sales and Services Consulting as well as Product Owner of a Contextual Marketing Platform at a major bank. He advises leaders on how to positively impact their customer’s lifetime value (CLV) and better CX by the effective use of technology, process and people.
He is the resident Customer Journey Management (CJM) Expert at Adobe for South East Asia, a certified Digital Marketing Professional and a proud alumnus of IIIT Hyderabad, a top 10 T-School in India.
Edge as a Circle Of Trust is a booster dose for CX
Data as a catalyst for Digital Transformation How often have you as an executive, a business leader been told by your internal IT counterparts or...