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Crystle Uyeda

Crystle Uyeda
Bringing a unique blend of consumer understanding and client service experience, Crystle offers a valuable perspective to organizations that guides growth strategies. Most recently, Crystle has been part of a team at Gongos to develop a patent-pending Value Exchange (Vex) Model that works in combination with customer KPIs to identify the strongest paths to customer-centered growth. Check out more here: https://vex.gongos.com/

Customer Performance Indicators: New Evidence in Customer-Centric Metrics

In the new arena where customers are the most valuable players in the business game, most companies desire to be customer centric. Yet many...

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