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Connie Smith

Connie Smith
Envision consultant and President of SpotOn Enterprises, Connie Smith has been involved with contact center operations in various roles for more than 20 years, leveraging her extensive experience to help world-class contact centers such as Southwest Airlines, Staples, Starbucks, Microsoft, American Girl, Comerica Bank, Nordstrom, Alaska Airlines and SAFECO. Smith has written over 50 articles and white papers and has spoken at over 100 conferences worldwide offering her practical experience as a contact center leader and consultant.

How to Integrate Social Media into Your Quality Monitoring Program

With hundreds of millions of consumers using Social Media channels to engage with businesses and a reported 67 percent of Fortune 100 companies already...

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