Chris Koziol
Chris Koziol
Chris Koziol, President and General Manager of Aspect's Interaction Management Division, brings more than 25 years of experience managing and directing high-growth, mature and start-up technology companies to his current role. His principal mission is to ensure that Aspect delivers on meeting customer requirements and drives total customer satisfaction.
The Way to A Customer’s Heart is Through Obsession [CASE STUDY]
Originally published April 17, 2014 on Business2Community by Chris Koziol App-crazy consumers are very adept at managing several communication modes at one time. Whether it’s...
What You Don’t Know CAN Hurt Your Customer Service
It’s no secret that contacting customer service isn’t high on many people’s lists of favorite things to do. In fact, according to a recent...
Delivering Omni-Channel Customer Experiences
Customer Loyalty? Customer Advocacy? Net Promoter? All relevant approaches that are directly linked to improving the customer experience. How does an organization drive these...