Chris Koziol, President and General Manager of Aspect's Interaction Management Division, brings more than 25 years of experience managing and directing high-growth, mature and start-up technology companies to his current role. His principal mission is to ensure that Aspect delivers on meeting customer requirements and drives total customer satisfaction.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.