Cheryl Hanna
Cheryl Hanna
Service Untitled
Cheryl Hanna is a successful real estate sales person in Florida and has used her customer service knowledge and experience to set her apart and gain a competitive edge in a very difficult market. Cheryl has been writing professionally since 1999 and writes for several blogs and online publications
Attitude makes the difference in customer service
Let's assume that customer service agents interacting with consumers know to act promptly and politely. Let's also assume that the customer can identify the...
Customer service representatives who help their communities
Coffee giant Starbucks is changing its hiring, recruiting, and training methods to encourage employees to become more involved in their careers and their communities....
Personal shoppers now part of Lands’ End customer service
In celebration of National Customer Service Week, Lands' End Live will now enable users to communicate with personal shoppers via voice (headsets or built-in...
Customer Service Week celebrates the best of the best
Customer Service Week is celebrated from October 4 to October 8, recognizing the importance of customer service and honoring the people who provide the...
Customer service outweighed price on JD Powers & Associates’ study
JD Powers & Associates released the results of its annual national pharmacy study emphasizing customers' cost issues. Of the 12,300 customers polled who had...
Inspirational customer satisfaction
No one can deny that the 2010 business year hasn't been challenging, and as we head into the last quarter, working to improve customer...
Quality vs. quantity in customer service
Productivity and efficiency is what an organization wants from a customer service team. In a call center, there are super stars, top performers, middle...
Starbucks kicks customers out in New York storm
It's an interesting question if Starbucks customer service promises flew out the door as eight customers were kicked out during a freak storm in...
Use innovative ideas to convey customer service priorities to clients
All businesses need to attract new customers, and ultimately customer service plays a profound part in the success of any modern-day enterprise. Assuming an...
Employing company vision in customer service training
Every company needs a motivational vision; what you want your company to ultimately become. Training customer service representatives to understand and value what the...
Reward programs instrumental for customer loyalty
Consumers are definitely making wiser purchases than they did years ago. Besides the taxing economy, there's more ways to research prices, quality, and reward...
Impact of poor customer service in retail sales
On the other side of the world, Meyer Stores are the largest department stores in the country, operating in over 65 locations across Australia...
How live chats can help customer service
Customer service has traditionally been handled over the phone or by email, but now integrating live chat is giving customer service a face lift....
Listening to customer feedback through surveys
Surveys are most efficient when they can be performed face to face with a customer because one question seems to always lead to another...
American consumers report downward trends in customer service satisfaction
Empathica Inc., a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the...
Is CRM the answer to better customer loyalty?
Customer Relationship Management is a general term for a variety of software systems that help us track customer names, their transactions, their buying history,...
Help your customer service staff to help your business succeed
I was pulling into my office this morning when I heard a Zappos commercial on the radio. The purchaser told the customer service representative...
Employee engagement is a force behind success
Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization's interest. Top companies recognize how this...
What creates customer loyalty?
Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that...
The receiving side of customer service
We buy on emotion, and we justify those emotions with our own particular logic. Yesterday was my day; it was Saks Fifth Avenue calling...