Cassius Rhue
Cassius Rhue leads the Customer Experience team at SIOS Technology responsible for customer success spanning pre-sales, post-sales and professional services engagements. With over 19 years of experience at SIOS and a focus on the customer, his significant skills and deep knowledge in software engineering, development, design and deployment specifically in HA/DR are instrumental in addressing customer issues and driving success.
While your slogans, support site, and company all promote customer first, here are eight signs that this may not be the truth.
The phrase, “I told you so” is a timeless retort spoken from the lips of first graders to senior adults. It can be...
As a full-time engineer in 2000 I started a practice of taking time off at the end of the year. Depending on the...
We all know empirically, the truth and power of words in life. A quick Google search will reveal dozens of blogs, companies, and social...
Customer experience agents and experts often join the customer and provide sound recommendations and services to resolve their issues. During those calls, agents...
One thing that every customer experience leader should stop doing right now--plus four honorable mentions. CX pros: What is your top thing to stop doing?
Most people say that two things in life are certain: death and taxes. But, in our growing technology age, you may want to add...
Basketball season always reminds me of the power of teamwork. The best basketball teams function as a cohesive unit for the good of...
Don't Be an Ostrich Every customer-facing support organization faces problems, but not every organization has properly equipped its teams to solve them. We often hear...
For those who don’t follow professional basketball, the Los Angeles Lakers are a National Basketball Association (NBA) starring LeBron James and Anthony Davis. Recently,...
In a popular movie by the same name, Kate Hudson’s character, Andie Anderson, takes on a challenge to write an article entitled “How to...
“Healthy self-examination is a difficult and dangerous duty.” ~ Jared Mellinger By the second month of the year, we’ve often felt accomplished in our reflection...
“It’s wise to reflect upon the things we’ve learned. If we don’t, we’ll soon forget them.” ~ Joseph Lalonde The end of a year...
We’ve all been there, scrambling for the undo/unsend button or wishing that the words coming out of our mouths had been rehearsed and polished...
We all want a “wow” type experience when we engage with our vendors for support. Whether it is the clerk at the customer service...
I’ve toured many corporate offices, waiting rooms, and data centers with beautifully framed corporate values. Writing values such as “customer satisfaction” on the...
According to reports on NPR, more than 33 million people have quit their jobs since the spring of '21. Some have moved to new...