Callan Schebella

Why President Biden’s Mandate to Improve Public Sector CX Matters for the Private Sector,...

Consumers aren’t the only ones demanding a higher standard of customer service these days; the White House is demanding it too, and it’s starting to come to fruition. Last week, President Biden released the FY ’23 budget, which called out that the Internal Revenue Service...

The Future of IVAs: How AI will Power and Re-shape Customer Engagement

Just over a decade ago, Apple released its iPhone 4S, “the most amazing iPhone yet.” It was faster, promised eight hours of 3G talk time, and introduced consumers to a feature called Siri, the first personal virtual assistant. “For decades, technologists have teased us...

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