Callan Schebella
Callan Schebella
Based in San Francisco, Callan Schebella is EVP of Product Management at Five9. Callan has worked his entire career in Voice Automation, Machine Learning and related technologies, with a focus on creating solutions that make it easier for businesses of all sizes to build and maintain speech-enabled applications.
The next generation of IVAs will enable true multi-modal customer experiences
The rapid evolution of intelligent virtual agents (IVAs) continues to shake up the customer service industry. Gone are the days of anonymous untailored dialogues,...
Why President Biden’s Mandate to Improve Public Sector CX Matters for the Private Sector, Too
Consumers aren’t the only ones demanding a higher standard of customer service these days; the White House is demanding it too, and it’s starting...
The Future of IVAs: How AI will Power and Re-shape Customer Engagement
Just over a decade ago, Apple released its iPhone 4S, “the most amazing iPhone yet.” It was faster, promised eight hours of 3G talk...