Brad serves as the senior client service contact for customer and channel partner feedback engagements, with an emphasis on industry knowledge, research expertise and creation of valuable insights by leveraging operational and financial metrics in concert with feedback. He plays an active role with clients from the program design stage through project implementation, and into post-project activities.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.