I am the Marketing Specialist for Anomaly Squared in Greensboro, NC. Anomaly Squared is an inbound and outbound customer contact center that provides lead qualification, live transfers, screening services and customer service outsourcing to its clients. For more of our thoughts in the contact center innovation space, please visit our blog "Squared Thinking": http://www.anomalysquared.com/blog
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.