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Alton Harewood

Alton Harewood
Alton Harewood, Account Director New Business and Strategic Accounts, has spent over 25 years working on successful projects with contact centre and IT executives. Alton is tweeting, blogging and speaking about technology and its impact on communications, business differentiation and customer experience.

Top B2B Tech Trends for 2014

It's November and technology observers around the world are looking ahead to 2014 identifying the key trends and developments. Gartner recently released their top...

Are You Retrofitting Your Customer Experience to Your Technology?

Let's face it, getting budget to accomplish anything these days is an uphill battle! You need a strong business case, good executive support for...

Are you suffering from “Cloud Confusion”?

A plethora of articles refer to the cloud as if it's something new. In reality, cloud-based software has been present for many years. What...

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