Alton Harewood, Account Director New Business and Strategic Accounts, has spent over 25 years working on successful projects with contact centre and IT executives. Alton is tweeting, blogging and speaking about technology and its impact on communications, business differentiation and customer experience.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.