Allison Tiscornia
How to unstick your customer success team’s relationship with Product
Do your customers feel heard when they ask for feature requests? Do they understand your product roadmap and know what’s coming next? Do you worry that when you raise their concerns to your product team, product isn’t listening? When the relationship between customer...
How to make customer support your lead generation goldmine
As a busy Customer Success Manager (CSM), don’t you wish you had an extra pair of hands to help with upselling? It’s hard to meet ambitious cross-sell and upsell numbers when you’re focused on keeping your book of customers engaged and productive. If...