Do your customers feel heard when they ask for feature requests? Do they understand your product roadmap and know what’s coming next? Do you worry that when you raise their concerns to your product team, product isn’t listening? When the relationship between customer...
As a busy Customer Success Manager (CSM), don’t you wish you had an extra pair of hands to help with upselling? It’s hard to meet ambitious cross-sell and upsell numbers when you’re focused on keeping your book of customers engaged and productive. If...