Influencer marketing, when it started, was a little slow of the blocks. Many brands and businesses assumed the idea of person-to-fellow people endorsement to be superficial and hence needed a fair bit of convincing. However over time, on noticing the favorable results that social...
“Need to shop? - Let’s Amazon it” - This appears to be the modern day consensus among shoppers across different age categories, and rightly so. There is no denying the marvel that online shopping is today. It’s time-effective, cost-effective, and above all convenient. One...
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are winning – able to clearly show business value. Join us to explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.
The MaritzCX Experience Forum is a complimentary one-day event in New York. It is designed to deliver best practices, insights from thought leaders, and inspiring idea exchanges for customer, employee, and patient experience experts. Register today for this free event and prepare to be INSPIRED. See you in New York.