Product and support teams are interlinked when it comes to customers. Support is the conduit for communication between customers and the product team, passing...
Looking for data mining techniques in marketing, sales, and customer support? Watch the webinar and see how to learn from your customer conversations and...
When was the last time your development team and support team worked on ambitious projects together? Working with other departments or teams doesn't need to...
Do you collect customer feedback? Are you using it to address the problems your customers actually experience? You may have found that Net Promoter Scores...
Is your business looking to be more customer service driven? Customer experience expert Jeanne Bliss joined Kayako for a webinar where she took an in-depth...