What Is the Perfect Amount of Transparency for Customer Support?


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Wouldn’t it be so much easier to just be completely honest with your customers? Finding the right level of what you can actually tell customers is tough.

In this webinar, Kaegan Donnelly, Chief Happiness Officer at Baremetrics and Gary McGrath, Customer Success Consultant at Kayako, discuss the key ways you can act now and be more transparent and honest with your customers.

If you’ve not heard of Baremetrics, transparency is their version of wearing their heart on their sleeves. On Baremetrics blog you can find insights into the company you wouldn’t expect to be spoken about publicly: revenue reports, customer satisfaction comments, detailed hiring processes and so much more.

So, who better to join us and discuss the challenges of being open and honest with your customers than Baremetrics? We discuss:

  • What dangers or expectations come with publishing your metrics on your website? Or are there benefits?
  • Handling customer expectations: Dealing with specialist requests and service limitations
  • Being transparent at the most critical—when things go wrong (like system downtime).

Are there limitations to being so open and transparent with all your customer support and customer success data? Watch the webinar to find out!

Webinar: What Is the Perfect Amount of Transparency for Customer Support?

About the speakers:

Kaegan Donnelly is the bringer of happiness, maker of GIFs, and resident Canadian at Baremetrics. He handles sales, user on boarding and customer support for a quickly growing company. Kaegan specializes in helping companies stand out through excellent customer service.

Gary McGrath is Kayako’s Customer Success Consultant. Gary started his career in customer services and support when he founded his own company in 2002. Since joining Kayako six years ago, Gary has helped to improve customer satisfaction and retention with his dedication to customers and understanding of their challenges.


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