Home Authors Posts by Abhishek Singh

Abhishek Singh

Abhishek Singh
EdgeVerve, an Infosys Company
Currently, Abhishek holds the responsibility for conceptualizing, implementing and managing the IT product strategies for Infosys subsidiary, EdgeVerve, in the Digital space. Prior to this, several years at Singapore Airlines as well as his years of entrepreneurship ingrained in him the importance of customer experience.

Singapore Airlines – A legacy of Customer Experience, struggling with Digital Experience

Abhishek Singh -
Singapore Airlines (SIA) is one of the first Airlines in the world to officially solicit Requests for Proposal (RFP/tender) for procurement of a Customer...

Digital Customer Experience – Execution plan for Airlines

Abhishek Singh -
Recently, my article on Tnooz about Big Data's role in increasing airlines ancillary revenues, published on a Thursday, went on to become the most...
12Page 2 of 2

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink