Augmenting your Customer Experience through music


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How can you augment your mood?

How often do you manually dial up or down different emotions? When was the last time you looked at emotions as something tangible and manageable rather than an out of control force of nature? Deric Bownd’s stumbled upon the Moodagent iPhone app, where you can adjust mood dials to find and play music to how you’re feeling, or how you’d like to feel. Check out the video below.

Mood Agent Demo

Has your customer experience ever been elevated by music? Do you plan your customer experience bearing in mind other sensory experiences rather than just what your customers see? How do the sounds, smell and touch of the service or goods affect how your customers perceive your Customer Experience.

Republished with author's permission from original post.

Colin Shaw
Colin is an original pioneer of Customer Experience. LinkedIn has recognized Colin as one of the ‘World's Top 150 Business Influencers’ Colin is an official LinkedIn "Top Voice", with over 280,000 followers & 80,000 subscribed to his newsletter 'Why Customers Buy'. Colin's consulting company Beyond Philosophy, was recognized by the Financial Times as ‘one of the leading consultancies’. Colin is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 2% of podcasts.


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