The truth of it is people don’t want to be engaged unless someone is on their knee proposing.
What my experience, our layered learning programs and our research proves is what people want today is to be enabled. Enabled to serve a customer, and have enough authority to solve customer problems.
The point almost every organization is missing is that engagement is an outcome that is created from removing obstacles and enabling your people.
There are so many HR weenies, or what I call Human Remains Officers out there who are doing their organizations a tremendous disservice.
All of you good learning officers, organizational development and human resource professionals know the short comings of the HR weenie’s approach of trying to make people feel good without enabling them to produce customer results.
People want to feel good, but not because you are telling them they should have a friend at work or because you are giving them some shiny object or plaque.
They want to feel good because of the results they are producing on behalf of a customer.
That means either serving the customer directly or being enabled to support someone who is.
The only way your people are going to be engaged enough to give you their discretionary energy is if you enable them.
Today you better enable them to create experiences that impact the customer, whether it be inside or out.
As I said, it’s a joke corporations are spending so much time, money and resources on engagement and so little on the more important enablement.
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