Yesterday, May 5 1020, I presented on how to evolve traditional customer experiences into socially-enhanced customer experiences at Parafest 2010.
Here are the slides, feel free to shoot me an email with any questions or comments.
Para fest 2010 changing the experience
View more presentations from Esteban Kolsky.
Esteban, liked your 1:1:m and your mobius strip. I wonder if the other shift is that customers and especially in B2B are even more “don’t call me I’ll call you” as they are fully able to research and talk within their communities and gather all the information they need and they they will talk to a company when THEY are ready?
Walter Adamson @g2m
Certified Social Media Consultant
http://NewLeaseG2M.com
Melbourne, Australia
My social spaces and places: http://xeesm.com/walter