After Interacting With You, What Will Your Customers Say?


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You might say, “I don’t have a customer.”

Every time I hear someone say, “I don’t have a customer,” I always say half in jest, “then please report immediately to HR as you are no longer needed here.”

Remember, every person has a direct or indirect impact on the customer experience. If you don’t have an external customer, what would your internal customer say about you and your service level?

Your internal customer is the person who receives your work.

Your output is their input.

How do you create a better, faster and improved experience for your customers?

So, after interacting with you, what will your customers say?

P.S. More importantly, when was the last time you asked your customers about their experience?

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Republished with author’s permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.