Advanced/Enterprise BPM aka Outside-In


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Thought we should post this before it dissolves into the data quagmire that Linked-In is:

What is Outside-In?

1. Outside-In is a philosophy and method of managing an organisation by understanding and delivering Successful Customer Outcomes.

2. Outside-In Process optimizes value-delivery to customers. By fusing customer-driven process with customer-centric strategies, O-I creates successful customer outcomes (SCOs) – the foundation for achieving sustainable growth and profitability in an increasingly buyer-driven marketplace.
(CustomerProcessOne Council, May 2010)

There are many accreditations in the process space. This BP Group community is sponsored by which in turn advocates the Certified Process Professional qualification
( ).
There are four levels of recognition:
Certified Process Practitioner (CPP-Practitioner)
Certified Process Professional (CPP-Professional)
Certified Process Master (CPP-Master)
Certified Process Advanced Master (CPP-AdvMaster)

A significant part of that hands-on learning is focused on Outside-In and includes discussion of various methods such as CEMMethod and High Yields approach ( ).

There is a rapidly developing cadre of people and organisations delivering Outside-In training, consultancy and advisory services with case studies, presentations and podcasts at

The 18th Annual BP Group conference will have a strong flavour of Outside-In with notable organisations who are the pioneers of Outside-In present and delivering case studies, tutorials and workshops. We will be publishing details of that event in Florida in January in the next few days.

The above links are for reference however if you do want a more commercial discussion and personal recommendations drop us a line and we can progress your needs!

Not least of which is the fifth book – Outside-In, now in its third edition ( )

Republished with author's permission from original post.

Steve Towers
A seasoned practitioner with over 30 years of hands-on experience, Steve Towers is one of industry's noted experts in BPM, Customer Expectation Management and Performance transformation. Towers heads the Research & Professional Services network within the BP Group, the world's first and premier network for Process & Performance professionals.


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