5 Top Customer Service Articles For the Week of May 28, 2012


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Each day I read a number of articles from various online resources. Someone suggested I compile a list of my favorites for the week. Great idea. So, here you are. And, I’ve included a short description and a comment about each article.

The 10 Best Customer Service Infographics for 2012 posted by Omar Zaibak

(fonolo) Here are the 10 most useful customer service infographics I’ve ever come across that I hope you will find useful.

My Comment: I really enjoyed this blog post of 10 customer service inforgraphics and I think you will too.

Four Ways Brands Can Build Better Relationships by JP LaFors

(Forbes) That’s why the pursuit and reward of transactional excellence for brands is over. Transactional excellence is now simply tablestakes. Interactional excellence, where a personal experience and relationship is created and fostered, is imperative for success.

My Comment: A number of years ago I started replacing the word “transaction” with “interaction.” This article does a great job of explaining how a single interaction that you might have with a customer can change everything about how they feel toward you and your brand. This “moment” can be a Moment of Magic® a Moment of Misery™!

4 Signs You’re a Terrible Communicator by Les McKeown

(Inc.) Sure, you’re a visionary leader. But do your day-to-day discussions actually move your company forward, or just cause confusion? Here’s how to tell.

My Comment: Communication may be one the one thing that makes or breaks a relationship. Mr. McEown does a great job of giving us four types of communication problems, and most important, a solution to preventing them.

FruitGuys Strive to Be Top Banana in Company Culture by Mark Henricks

(OpenForum) “People talk about corporate culture as if it’s something different and outside of the way that I would hope people behave outside of work,” Mittelstaedt says. All the FruitGuys’ policies, communications, compensation and incentives encourage employees to act like good people, instead of just good employees.

My Comment: Sometimes the best way to learn is through a clear example. This example from Chris Mittlestaedt’s company, The FruitGuys, is a great story about how to create a culture focused on service. I love the five “R’s” as a simple strategy and guide for employees.

Republished with author's permission from original post.

Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.


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