4 Statistics to Improve Customers’ Love-Hate Relationship with Customer Service


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By , February 14, 2013 at 10:00 am

Let’s be honest. Customers have a love-hate relationship with customer service. Considering one phone call can make or break the customer experience, management has to ask what do I need to know to help me improve this unwanted outcome. Check out these four statistics to help you get a hold on what you may be doing to negatively impact your customer relationships.

Customer Experience Statistics Infographic

Republished with author's permission from original post.

Matt McConnell
Matt McConnell is President and CEO of Intradiem. He co-founded Intradiem with the vision to help clients improve the performance of customer service agents with performance support software and services. Today, Intradiem is a leader in its market with more than 330,000 call center agents around the world using Intradiem every day.


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