10 Ways Customer Service Converts Customers Without Selling


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The secret to effective customer service sales without having to sell is to understand customers wants, needs, and delivering those.

I’m not a sales guy, I’m a customer service guy. Being a customer service guy, I hate having to sell. I prefer winning customers through awesome experiences.

The guys over at HelpScout are doing awesome things with customer service…all of the time. They’ve been kind enough to share this fantastic infographic with 10 secrets to converting more customers without having to do traditional sales. These are tried and tested methods that truly work. The key to these is using psychology to help to customer get to “yes!”.

10 Ways Customer Service Can Convert Customers Without Selling

Republished with author's permission from original post.

Flavio Martins
Flavio Martins is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise authentication services and high-assurance SSL certificates trusted by thousands of government, education, and Fortune 500 organizations. Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty. Blog: Win the Customer!


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