WebTV Show “8 Steps to Guarantee Repeat Business” on SIKORSKI’S THINK ABOUTS with Guest Richard R Shapiro

0
38 views

Share on LinkedIn

Laura interviewed Richard Shapiro, Founder and President of The Center for Client Retention, about his new book “The Endangered Customer – 8 Steps to Guarantee Repeat Business.”

Richard shared why he feels customers are endangered and that each step is equivalent to a human emotion. He explains why each one is critical to keeping your customers regardless of channel. I love #5 “Don’t Tell Me No” (frustration).

Free Trial: NPS® Software

Collect and act on NPS-powered customer feedback in real time to deliver amazing customer experiences at every brand touchpoint. By closing the customer feedback loop with NPS, you will grow revenue, retain more customers, and evolve your business in the process. Try it free.

You will enjoy the story about his favorite waiter – Iron. Do you train your employees to be as passionate about your company? His new book is definitely a must read!

Thank you for clicking-in for more information, to hear Richard’s “Think Abouts” and sharing on your Social Media Networks.

LEAVE A REPLY

Please enter your comment!
Please enter your name here