WebTV Show “8 Steps to Guarantee Repeat Business” on SIKORSKI’S THINK ABOUTS with Guest Richard R Shapiro


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Laura interviewed Richard Shapiro, Founder and President of The Center for Client Retention, about his new book “The Endangered Customer – 8 Steps to Guarantee Repeat Business.”

Richard shared why he feels customers are endangered and that each step is equivalent to a human emotion. He explains why each one is critical to keeping your customers regardless of channel. I love #5 “Don’t Tell Me No” (frustration).

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You will enjoy the story about his favorite waiter – Iron. Do you train your employees to be as passionate about your company? His new book is definitely a must read!

Thank you for clicking-in for more information, to hear Richard’s “Think Abouts” and sharing on your Social Media Networks.


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