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2nd Global Conference on Creating Value at New York Fordham University, May 14-15 2019

[05/14/2019] You are invited to attend, meet, mingle with, listen to and submit papers to the world’s leaders in Creating Value for customers, employees, partners, society and Government. Learn new and better ways to create Customer Value and experience.
Rub shoulders with Philip Kotler, Irene Ng, Russ Klein (AMA) and others.

CX Evolution: How H&R Block Boosted Service Quality with a New Client Feedback Strategy

[02/28/2019] How do you keep your employees focused on continually improving the service they provide to each and every client? Learn how H&R Block made changes to get more targeted feedback, along with implementing new ways to accelerate and increase feedback response.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Connect In the Now: Preparing Your Brand to Engage with Today’s Consumers

Today, experiences are won or lost in the moment they occur. Learn how brands can take advantage of new ways (mobile apps, messaging, connected devices, and more) to engage with customers in real-time to turn a live experience into an opportunity to proactively improve.

CX Trends 2019: Why Are Brands Struggling and What is the Fix?

Most brands haven't mastered customer experience (CX). Get the findings from new research with 1,000 US consumers and 300 brands to understand areas of CX alignment and disconnects. Learn where and why brands are still struggling, and how to turn the tide.

Behavioral Science Can Reveal Your Customers’ True Feelings

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Caring for Customers. Which Door Will You Choose?

Those 30-second customer service calls are costing a fortune

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Customer Experience Wisdom from a 96-year-old Business Legend

Behavioral Science Can Reveal Your Customers’ True Feelings

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Marketing to machines: what it is & how you can use…

You Can Lead a Horse to Insights…

Putting Customers First on Our Hardest Days

Be a Leader Regardless of Title: Service is a Choice

Selling CX: 3 Steps to Make Dreams Come True

How DevOps And Agile Are Influencing Automation in Business

How to Balance Product Ideas & Project Constraints in App Development

How Progressive Web Apps (PWAs) Can Boost Your Customer’s Experience?

How APIs are driving innovation in retail field

New Posts

You Can Lead a Horse to Insights…

Customer Experience Wisdom from a 96-year-old Business Legend

Putting Customers First on Our Hardest Days

Behavioral Science Can Reveal Your Customers’ True Feelings

How DevOps And Agile Are Influencing Automation in Business

Groundbreaking CX Research