Here are five customer service tips for reducing stress in the workplace:
• Communicate with your team on a regular basis. Communication allows employees to express ideas, eliminate gossip, and feel valued as a team member.
• Celebrate. A positive workplace can make or break the customer service team. When you enjoy going to work, you will interact with customers better. Celebrate achievements, holidays, and even personal good news with your team.
• Respect your team. Respect their ability to do their job, respect their knowledge and insight, respect their lives outside of work. It’s an important part of making a workplace a positive environment.
• Inspire your team by sharing your enthusiasm. Enthusiasm is one of the most inspirational and contagious forms of motivation. Make work fun, make goals attainable and challenging, and give people the opportunity to laugh, be themselves, and enjoy going to work.
• Make a choice not to have a reaction to what other people are feeling. Remind yourself that their emotions are not aimed personally at you but at the situation. This will allow you to stay calm in all situations and refuse to let others push your buttons.
Implement the following customer service tips and reduce stress in the workplace.
Robert Moment is an innovative customer service consultant, business coach and author of Invisible Profits: The Power of Exceptional Customer Service. Visit http://www.customerservicetrainingskills.com and sign-up for the FREE e-course Creating “Wow” Customer Service Experiences.
