As companies face economic challenges, CallCopy, a leading provider of innovative call recording, quality monitoring and performance management solutions, continues to grow its business
COLUMBUS, Ohio – July 7, 2009 – As companies worldwide face ongoing economic pressure, many are looking for solutions that help them reduce costs and improve their operational efficiencies. By delivering innovative call recording, quality monitoring and performance management solutions, CallCopy is helping an increasing number of companies remain competitive, and as a result, has experienced four consecutive quarters of record growth and doubled its workforce over the past year.
“We are in the enviable position of being able to help other companies succeed,” said Jonathan Dunham, vice president of sales for CallCopy. “Our solutions deliver great value to organizations, allowing them to improve operational efficiencies, while building and maintaining their customer base by offering exceptional customer service. These are key factors in surviving the competitive environment our customers face in today’s market.”
Dunham also noted that by utilizing CallCopy’s solutions to identify the strengths of their operations and opportunities for improvement, companies can do more with less, lower their attrition rates and mitigate risk.
“As a strategic partner, I have witnessed CallCopy’s ability to help organizations,” stated Chuck Tuttle, NE Director Contact Center Solutions at NACR (North American Communications Resource, Inc. http://www.nacr.com), an Avaya Platinum BusinessPartner and seven-time Avaya BusinessPartner of the Year. “I’ve watched CallCopy triple in size, while continuing to innovate and maintain extremely high levels of customer service and satisfaction. It is the devotion to these core values that will enable CallCopy to continue this phenomenal rate of growth.”
“In spite of the current economic climate, CallCopy has been able to achieve organizational success through organic growth,” stated Ray Bohac, chief executive officer for CallCopy. “Through hard work and fiscal responsibility, we’ve been able to realize four consecutive quarters of significant growth. CallCopy continues to be debt free and maintains an extremely strong balance sheet. We are dedicated to investing in research and development and recruiting the brightest new team members, and have recently been approved for job creation tax credits from the State of Ohio and the City of Columbus to create 50 new positions in our corporate headquarters over the next 3 years. This will be beneficial as we continue to bring innovative contact center solutions to the market.”
About CallCopy
Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.
CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.
For more information, visit http://www.callcopy.com.
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