If you’ve ever tried your hand at cold calling, you’re painfully aware that the chance of converting a cold call to a sale is extremely low. Success depends on a number of factors but conversion rates of only 2% to 3.5% are common.
Those percentages can be discouraging; they can also be improved.
Before you begin selling your product or service, another sale has to take place: you have to buy the prospect’s time. This transaction is just as real as the sale of the product or service you’re trying to sell, and it has to come first.
The mistake many telesales reps make is failing to offer the prospect anything of value up front in return for his or her time. People value their time, and if you want a few minutes of it you better be prepared to offer them something. Simple as that: you need to buy their time before you can sell your product.
What can you offer a prospect to make her or him want to listen to your sales pitch? Consider what people value:
|
|
Successful telesales reps know how to link their product or service to at least one of these universal values, and they have to do it within the first few seconds of a call to grab the prospect’s interest. This is known as the compelling reason, the reason why it’s worth your prospect’s time to listen to your pitch and consider your product or service.
Think of the compelling reason as the “compensation” you’re giving the prospect in exchange for listening to your sales pitch.
- How much money can your service save people like this prospect?
- How does your service increase productivity or reduce the amount of time required for necessary tasks?
- How can what your selling protect the prospect’s family, her home or her credit rating?
- How will she feel better after using your product or service?
- “Hi Ken, I’m calling from Carson Flooring. How are you today?” is not a compelling reason.
- “Hi! This is Jennifer from Acme Investments. Did I catch you at a good time?” is not a compelling reason.
- “Hello Caren. I’m with National Realtor, the leading industry source for real estate news. Do you mind if I ask where you’re currently getting your comps?” is not a compelling reason.
- “Hello Ann. This is Dave Nelson with Adventure Vacations. Are you interested in saving money on your vacation travel this summer?” is a compelling reason.
The successful compelling reason has four requirements:
- it needs to be short,
- it needs to be clearly worded,
- it needs to be valuable, and
- it needs to be presented early.
The most effective sales training for phone reps helps them develop compelling reasons and connect the benefits of the product/service to something the prospect needs or values.
Once your prospect has “bought” your compelling reason, you have earned the right to proceed with your next sale: your organization’s product or service.