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10 things call centre agents wish for in 2016.

Anna Warchol -

Lessons in Being Remarkable from an Unlikely Place – A Museum

Mukesh Gupta -

Got Leaders? You Need these 6 CX Success Recipes

Jeanne Bliss -

Predicting Retention and Word of Mouth: Are Your Customers Working Harder Than Your Company?

Jean-Francois Damais -

Where Does the Employee Fit in a Service Operation?

David Bowen -

Communication & collaboration: essential ingredients for all great Customer Experiences

Ian Golding -

Creating Empowered Employees

Brian Doyle -

WebTV Show “What Does a Training Program Involve” on SIKORSKI’S THINK ABOUTS

Laura Sikorski -

Are You Bullish on Growth?

Joellyn Sargent -

Customer Experience ROI – How to Introduce And Grow It

Jeanne Bliss -

The Employee Experience Equation

Jacob Morgan -

3 Critical Change Management Steps

Colin Shaw -

Ten Ways to Fix Contact Center Turnover

Jeff Toister -

How To Become The Head Of Customer Experience

Jeanne Bliss -

6 CoCreation Considerations for Healthy CX

Brian Walker -

5 Decision-Making Styles Of Customer-Focused CEOs

Jeanne Bliss -

Customer Experience VI – Customer Experience Measurement System

Abhishek Singh -

Four ways to treat your internal customers as well as your external ones

Sidharth Suri -

Customer Service: Managing Workplace Stress

Kelechi Okeke -

CRM Success Requires Focus On People, Not Only Technology

Kate Leggett -
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